Our delivery department will call to verify your delivery two days prior to your scheduled date. Our Guaranteed On Time Delivery program is offered Tuesday through Friday in select areas. You will receive a 2-hour time delivery window. If we miss this window by more than 30 minutes, you will receive a $50 gift certificate with our compliments.
Your furniture will be placed and set up in your home by our trained professional staff. Please have a clear pathway from the entrance to the room in which the furniture or mattress will be located. Rooms must be cleared in preparation for the delivery. Our drivers cannot remove or move existing furniture or electronic devices.
BUILDINGS, COMPLEXES AND ELEVATORS
Most apartment buildings and complexes have specific delivery time and elevator restrictions. Please let us know of any and all restrictions when scheduling your delivery.
Please contact us 3 business days prior should you need to cancel your delivery. Notice received in less than 3 business days will result in a $50 rescheduling fee.
Pickups are available at select Levin’s locations. You will be able to select your desired pickup location and pickup date during checkout.
We will assist you with the safe loading of your order. Please bring an appropriate sized vehicle with pads and securing ties. Please present a photo ID when picking up your merchandise.
AT YOUR SERVICE
We will assist you with your repair needs, whether it’s a part replacement or arranging for an in-home repair. Contact our Customer Service Department online or call us at 844-600-1795 Monday through Friday, 8 A.M. – 8 P.M. and Saturday, 8 A.M. – 4 P.M.